Shipping Policy

1. Order Processing

Orders are typically processed within [1–2 business days] of purchase, Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed on the next business day. Processing times may be longer during high-volume periods (sales, holidays, or product launches); we'll note any expected delay on the Site.

2. Shipping Rates & Delivery Estimates

Shipping charges and available methods are calculated and displayed at checkout based on your delivery address and selected shipping speed. Estimated delivery times are provided for convenience only and are not guaranteed:

• United States: estimated [3–5 business days] after processing
• International: estimated [7–10 business days] after processing, varies by destination

Delivery estimates begin once an order has shipped, not from the date it was placed. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

3. Risk of Loss & Title

All items purchased are made pursuant to a shipment contract. This means risk of loss and title for such items pass to you upon our delivery to the carrier. We are not liable for goods lost, delayed, or damaged in transit once handed off to the carrier, though we will assist you in filing a claim as described in Section 5 below.

4. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address supplied by the customer. If a package is returned to us as undeliverable due to an address error, we may charge a reasonable reshipping fee to send it again.

5. Lost, Stolen, or Damaged Packages

If your order arrives damaged, or tracking shows delivery but you did not receive your package, contact us at contact@tornandtaped.com within [14 days] of the delivery date (or expected delivery date) so we can investigate and, where appropriate, file a claim with the carrier or arrange a replacement or refund at our discretion. We are not obligated to replace or refund packages reported outside this window, or packages confirmed delivered to the address provided at checkout.

6. International Shipping, Customs & Duties

International orders may be subject to customs fees, import duties, taxes, and other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information before placing an international order. We are not responsible for delays caused by customs processing.

7. Delays Outside Our Control

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays, severe weather, natural disasters, customs processing, labor disputes, or other events of force majeure. We'll do our best to keep you informed if we become aware of a significant delay affecting your order.

8. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.