Refund Policy

1. Eligibility

To be eligible for a refund or exchange under the No Regrips Guarantee:

• Your request must be submitted within 90 calendar days of the delivery date shown by the carrier's tracking information.
• The item must have been purchased directly from tornandtaped.com. Items purchased through a third-party retailer are subject to that retailer's return policy, not this one.
• You must provide your order number or the email address used at checkout as proof of purchase.
• The item must be the original product purchased and returned complete — not damaged through abuse, unauthorized modification, or use inconsistent with its intended purpose. Normal wear from training use is expected and does not affect eligibility.

2. How to Request a Refund or Exchange

3. Registration & Inspection

All returns must be registered through our returns portal or by emailing us first — items sent back without a return request on file may be refused or delayed. Once we receive your item, we inspect it within [5–7 business days] and notify you of the outcome by email. If anything about your request needs clarification, we may ask you for additional information or photos before completing the inspection.

4. Refund Method & Timing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional [5–10 business days] for the refund to appear on your statement after we process it. We do not issue cash refunds. Original shipping charges, where applicable, are non-refundable except where required by law or where the return is due to our error.

5. Exchanges

If you'd like a different size, color, or variant instead of a refund, submit your request within 90 days of delivery the same way as a standard return. Once we receive and approve the item, we'll issue store credit by email so you can place a new order — we don't currently offer direct item-for-item exchanges, since stock and variant availability can change between the time you request and the time we receive your return.

6. Return Shipping

For approved returns and exchanges under the No Regrips Guarantee, we cover return shipping within [the United States or the UK] via the prepaid label we provide. [International return shipping costs are the responsibility of the customer, unless the return is due to our error.] Items returned without contacting us first, or using a method other than the label we provide, may experience processing delays or may not be eligible for a refund.

7. What's Not Covered

The following are not eligible for refund or exchange under this policy:

• Gift cards, which are non-refundable except where required by law.
• Items marked "final sale" or purchased at a clearance discount of 20% or more.
• Requests submitted more than 90 days after the delivery date.
• Products lost, stolen, or damaged after delivery is confirmed, which are handled under our Shipping Policy instead.
• Damage resulting from misuse, unauthorized repair or modification, or use for a purpose other than the product's intended use.
• Delays caused by customs clearance on international orders, which are outside our control and do not qualify as grounds for a return.

8. One Guarantee Claim Per Order

The No Regrips Guarantee entitles each order to one refund or exchange claim. We reserve the right to limit, refuse, or investigate refund requests that show a pattern consistent with abuse of this policy — including repeated returns of the same item, excessive return frequency across orders, or requests that don't reasonably match the eligibility criteria above. We'll always tell you if we decline a request and explain why.

9. Return Denial

We reserve the right to refuse returns that don't meet the guidelines in this policy. Requests submitted outside the 90-day eligibility window may be denied at our discretion. Items shipped to any address other than the one provided through our returns portal or by our support team will not be accepted, and we're not responsible for items sent to an address we didn't provide.

10. Order Cancellations

We work quickly to prepare orders for shipping — sometimes within just a few hours of purchase — so we can't always guarantee that an order can be cancelled. If you'd like to cancel, email contact@tornandtaped.com as soon as possible and we'll do our best to help if your order hasn't yet left our warehouse. Once an order has shipped, it can no longer be cancelled — you're welcome to request a return under the No Regrips Guarantee once it arrives.

11. Defective or Damaged Items

If your order arrives damaged, defective, or in the wrong color or variant, contact contact@tornandtaped.com within 14 days of delivery to report the issue. Please include a photo of the item and its packaging so we can resolve it quickly. We'll review your case and arrange a replacement or refund as appropriate — outside this 14-day window, such issues are handled under the standard No Regrips Guarantee process above instead.

12. Chargebacks & Payment Disputes

We built the No Regrips Guarantee so that filing a chargeback with your bank or card issuer should never be necessary — please contact us first so we can resolve the issue directly. Filing a chargeback for an order that is otherwise eligible for a refund under this policy, without first contacting us, may result in the loss of guarantee eligibility. We reserve the right to dispute chargebacks that we believe are inaccurate or fraudulent, and to provide relevant order, delivery, and communication records to the payment processor or card issuer as part of that process.

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to orders placed after the updated policy is posted; orders placed before an update remain subject to the policy in effect at the time of purchase, unless we're required by law to apply the new terms retroactively.